If your website is unavailable, call us. We will clarify symptoms, access and availability. Receiving a request does not guarantee immediate recovery.
+7 (495) 755-33-76Scope, cost and timing are confirmed after a brief.
Where possible, preserve the current state and logs before changes.
Check the domain, DNS, SSL, server, application and signs of compromise.
Recover using an agreed method and address the identified cause.
Share the URL, outage time, symptoms and recent changes. Do not send passwords or backups through the public chat.
Yes, when authorised access and technical capability are available. We confirm the conditions after an initial assessment.
Record the error and time, preserve available logs and pause uncoordinated changes. Avoid deleting files at random.
Technical details and service terms are agreed for your project.